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Location: Seattle, Washington (remote opportunities available)   Position Summary: The Client Experience Associate (CEA) work directly with the Customer Experience Managers (CEM) at Porter  by participating in all aspects of pre and post sales function.  As an integral team member, the CEA is instrumental in delivering an excellent customer experience by providing support in the overall direction of day-to-day project deliverables while problem solving and making necessary decisions to make the project successful. As a CEA at Porter, you will be engaged in the project from start to finish which requires a high level of customer service,  clear concise communication with internal and external team members and thoughtful attention to detail.  In line with Porter’s mission to be radically hospitable, you understand that repeat business, client satisfaction and project success relies on excellent engagement, anticipating needs, and rapid response. A CEA at Porter will excel in interpersonal, verbal, and written communication in addition to being a highly empathetic team player.   Responsibilities: - Learn and gain expertise in utilizing templates to further the furniture process by: attending sales calls with CEM, co-create schedules, budget development, foster relationships with manufacturer representatives, methods of project management, and correspondence with key members of the team including but not limited to: designers, clients, contractors - Illustrate proficiency using our ordering system by creating sales quotes, modifying based on client requests and converting those quotes to sales orders - Ensure accuracy of sales orders by reviewing, verifying and processing vendor acknowledgements, verifying cost and delivery dates - Inform internal team and external customers of order status by preparing necessary tracking reports and communicating updates on a regular basis - Coordinate receipt, delivery and installation of product and services - Represent team during major installation projects and provide project management as dictated by CEM - Maintain long-term relationships and support of clients and accounts for needs and requests; including but not limited to: providing additional product solution, handling warranty claims and answers to customer questions and issues while focusing on providing long-term excellent service to maintain customer loyalty and satisfaction even after the project has completed Qualifications: Education/Experience - Bachelor of Arts degree (B.A.) or Associates of Arts degree (A.A.) equivalent from a two or four-year college; or at least one year related experience in a similar role; or equivalent combination of education and experience - Strong understanding and experience in customer service and how that relates to maintaining long term customer engagement and satisfaction Knowledge/Skills/Abilities - Excellent customer service skills & a commitment to delivering the best experience for Porter clients while demonstrating strong professional oral and written communication skills - Knowledge of internal ordering systems or Hedberg will set your application apart - Participant in industry training to keep product/services knowledge current - Critical contributor to team effort by working closely with CEM to serve diverse and sometimes difficult and demanding clients with a proven ability to manage multiple projects amid changing priorities in a fast-paced environment, while delivering superior results within given deadlines If this sounds like the right opportunity for you, please apply with your resume today. We look forward to connecting!    

Position Summary: As a Client Experience Manager at Porter, you will be a strategic partner and advocate for clients. You are someone who excels in quick-thinking, problem-solving and proposing creative solutions as a collaborative team member. You will build and maintain important internal and external client relationships that support the overall project and/or account including but not limited to: Designers, GC’s, Project Managers, Installation Crews and Vendor partners. For your success in this role, you will ensure client satisfaction by offering products and services from the first interaction to the execution of project deliverables through to project installations. Responsibilities: - Exhibit a work style that is high energy, influential and leads to winning new business opportunities provided by Sales Management Lead and/or support bid opportunities. - Assist Sales Management by identifying strategies to help revenue - Conduct early project meetings to understand client needs, budget and time constraints through observation, listening and asking the right questions. - Conduct further research as necessary to drive sales through product/technical knowledge, proposed solutions and management of client expectations. - Ensure Porter’s representation of integrity and creativity by influencing the product selection and service solutions that will satisfy/exceed designer/client expectations. - Conduct site visits, field measurements and work closely with the design team to provide an accurate and clear site assessment. - Manage the overall project or account schedule & budget including collaborating with internal and external teams and resources. - Produce exceptional final client presentations including final look book, budget, validation package, installation packs and other client requests. - Active participant in Porter’s internal meetings, Learning & Development and team building events to build team effectiveness and synergy.   Qualifications: Education/Experience - Bachelor of Arts degree (B.A.) from a four-year college or university and/or a minimum of 3-5 years in a relevant experience working for a commercial furniture dealer, PM Management firm, Corporate Real Estate or Facilities Management or related business in the commercial interiors industry. - Must have demonstrable experience working on large, multi-phased projects ideally in-house or for clients with multi-office locations and/or campuses across North America. - Must be able to demonstrate strong product knowledge of both systems furniture & ancillary products with practical application experience. - Knowledge & experience working with Steelcase products and applications pricing and discounting will make your application stand out.  Knowledge/Skills/Abilities - Decisive, flexible, and able to delegate work with the ability to prioritize tasks. - Knowledge & passion for the commercial furniture industry and interior design. - Ability to work independently and self-manage while also understanding how to function in team environment with many individuals in various roles and departments all working towards a common objective. - Critical contributor to team effort to serve diverse and sometimes demanding clients providing excellent customer service. - Ability to read and understand floor plans. - Indesign, CAD, Smartsheet, Project Management Software & Photoshop preferred but not essential.